Tools for Working with Difficult & Toxic People (And Not Losing It) + How to Prevent "That Member" from Joining Your Club.Keynote Speakers: Preethi Fernando and Paul Dank
Tuesday, January 14th, 2025 from 8:30am -1pm
Red Rocks Country Club
WHEN: Tuesday, January 14th, 2025 from 8:30am - 1pm
WHERE: Red Rocks Country Club
COST: $55/person. Includes light breakfast, education and lunch
OVERVIEW: Join us for this epic seminar. Your questions to two of the most critical issues in Club Management may be answered! Professional Speaker and Author, Preethi Fernando will provide "Tools for Working with Difficult & Toxic People (And Not Losing it).
 | | Serving others, stellar customer service, and happy work environments are the hallmarks of a sound country club environment. One apple spoils the rest. All it takes is one toxic, difficult employee, member, guest, or online troll that could infect a happy and productive work culture. Complainers, gas lighters, gossip, and triangulators are a few toxic types. Preethi Fernando, author of "You Got This" and 14 other books, shares emotional intelligence tools to handle toxic and difficult people. About Preethi: Preethi is an author, Keynote speaker, and the founder of Kelum Training. |
HOW TO PREVENT "THAT MEMBER" FROM JOINING YOUR CLUB Paul Dank with Kennis will provide insight into fact-based member vetting as a viable solution to help you prevent "That Member" from joining your club. Kennis has tackled all the potential issues and risks specifically associated with the member vetting process. They are a pioneer in the use of actual background and intelligence for member vetting, producing deep dive dossiers that help clubs make educated decisions. Learn how to keep the 1% of members who create 99% of your problems out of your club.
This meeting is also our Annual Installation of Officers. Please attend and support our Chapter's new Board of Directors and give a big thank you to the 2024 Board of Directors: 2025 Mile High CMAA Board of Directors Jenny Gwinner, President - Fort Collins Country Club
Trey Bayliss, Vice President - Pinehurst Country Club
Patrice Piralla, Treasurer - Denver Country Club
Perry Kenney, Secretary - The Country Club at Castle Pines TIMELINE:
8:30am - 9:15am: Breakfast and Networking
9:15am - 9:30am: Chapter Announcements
9:40am - 10:50am: Tools for Working with Difficult & Toxic People - Preethi Fernando
10:50am -11:00am: Break
11:00am-12:10pm: How to Prevent "That Member" from Joining Your Club - Paul Dank
12:15pm -12:30pm: Installation of 2025 Chapter Officers
12:30pm -1pm: Lunch
Meeting adjourned.
REGISTRATION & PAYMENT: Please register online or by emailing our Executive Director. You may submit payment via our online payment portal. |
